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How to Cancel Your Mailbux Subscription

March 18, 2026•1 min read•Updated October 8, 2026

Before You Cancel

We are sorry to see you go. Before cancelling, please note:

  • Cancelling your paid subscription downgrades you to the free plan — your account is NOT deleted.
  • Your email accounts, domains, and data remain intact on the free plan.
  • Free plan limits will apply (the "Sent via Mailbux" footer, 7 GB shared storage, up to 7 business mailboxes, no IMAP/POP3 or API access).
  • If your current storage usage exceeds the free plan limit, you may lose access to some emails.

How to Cancel Your Subscription

  1. Sign in at dash.mailbux.com → Services and open your plan.
  2. Choose Cancel.
  3. Review what changes: the confirmation lists what moves to the Free limits.
  4. Confirm the cancellation.

The plan stays active until the renewal date, then moves to Free. Nothing is refunded and nothing more is charged. There are no refunds; the Free plan is the trial.

What Happens After Cancellation

  • Your plan changes to Free at the end of the billing period.
  • IMAP/POP3 and API access stop; Free keeps webmail, the Mailbux apps and SMTP sending.
  • Storage quota is reduced to the free plan limit.
  • "Sent via Mailbux" branding appears on outgoing emails.
  • Free keeps up to 7 business mailboxes and 1 domain active; anything beyond that is suspended (not deleted) and comes back when you upgrade again.
  • All your email accounts, domains, and messages remain — nothing is deleted.

Want to Delete Your Account Entirely?

If you want to permanently delete your account and all data (email accounts, domains, messages), please contact support. Account deletion is irreversible and cannot be undone.

Changed Your Mind?

You can resubscribe anytime from dash.mailbux.com → Services (choose Upgrade). Your data will still be there, and you will regain full access immediately.

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